Hotel Radisson, Sagar — operation advisory engagement
Making operating hotels perform
An operating hotel has a different set of problems to a development. Revenue is leaking through the wrong rate strategy, cost is running ahead of forecast, the food and beverage concept is not drawing covers, or the guest scores are dragging down distribution. These problems have specific fixes, and finding them requires someone who has run hotels, not just modelled them.
Kaviaan's operation advisory work is short-term, focused and measurable. We come in, identify the issues across revenue, cost and guest experience, and leave the team with a clear action plan and the support to execute it. We do not manage the hotel — we advise the owner and the team on what to change.
What hotel operation advisory delivers
- 01Revenue per available room improved through better pricing and channel mix.
- 02GOP margin protected through cost rightsizing without service compromise.
- 03F&B concept repositioned to generate covers and capture local demand.
- 04Guest satisfaction scores improved and review platform ratings lifted.
- 05Sales team focused on the accounts and channels that generate net rate.
- 06A clear, time-bound action plan the team can own and execute.
Our operation advisory services include
Revenue Management & Pricing
Review and reset of room pricing strategy, channel mix and distribution — identifying rate leakage and occupancy drag against the competitive set.
Sales & Distribution Review
Audit of the sales team structure, account mix, OTA dependency and corporate contracting — with a clear plan to shift the channel mix in the owner's favour.
Food & Beverage Concept Optimisation
Review of F&B outlets against local demand and guest profile — covering menu, pricing, covers, staffing and the fit between the concept and the market.
Staffing Structure & Cost Review
Department-by-department review of staffing levels and cost ratios against revenue, with a rightsizing plan that does not cut into guest experience.
Guest Satisfaction Improvement
Analysis of review data, guest feedback and service delivery gaps — with targeted fixes to the issues that are driving score suppression.
Rebranding & Repositioning Support
Operational planning for a brand change or market repositioning — covering the transition, the new brand standards and the revised operating model.
A plan the team can actually execute
An honest performance diagnosis
We tell you what is actually causing the underperformance — not what is easiest to fix.
Revenue uplift plan
Specific rate, channel and yield actions with projected impact, not generic recommendations.
Cost action plan
A department-by-department cost review with rightsizing recommendations tied to revenue, not headcount targets.
Implementation support
We stay close to the team through the execution phase so the plan does not stall at the first obstacle.